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Top relationship building tips for super responsive newsletters.

By: Martin Avis

Or ... how to build a relationship with your mailing list.

Relationship building is a magical ability that is the sum of many factors. To be truly effective, you have to combine honesty and reliability with trustworthiness. Throw in a degree of outspokenness, a good measure of charm and the ability to demonstrate empathy with your reader. Some of these attributes are hard to learn if you don't naturally have them, but until you do, your career as a writer of ezines and newsletters may be a struggle.

However, there are important factors that you can learn to put you ahead of the crowd as far as building great relationships with your readers is concerned. This is my own take on some of them that you can start doing right away.

The first and foremost secret is to never think about your readers as a list. 'List' is way too anonymous. You can't ever build a relationship with a list - relationships are for people.

Kickstart Today, the newsletter I've been writing for years, is read by thousands of subscribers, but every single paragraph is, in my mind at least, written to just one person. It may be a reader who asked a question. Sometimes it is a close friend who I imagine is sitting in front of me. Next issue it may even be you.

Right now, for example, I'm imagining that you have asked me a question about building relationships through your writing and I am simply answering you. As your relationship with your readers grows and they write to you with more comments and questions, your need to imagine reduces.

The strange thing is that the better you succeed at addressing one person in your writing the more you'll get emails from other people asking how you knew exactly what they wanted to hear. Your writing will resonate because there are only so many concerns to go round and by addressing one person's thoughts, you'll appear to be reading the minds of many.

The more you can make your writing appear to be one-to-one, the more of your readers will imagine themselves as the one you are talking to. It is like a whispered aside in a real conversation - it makes the listener feel special.

Well-meaning experts, who often pontificate about online writing techniques, love to trot out a couple of 'truths':

1. People don't want to hear about you - write about them.

2. Sell something to your list every message to 'train' them to be more receptive.

Forget it! Neither will help you build relationships with your readers.

Ask yourself this question: when did you last establish a relationship with a text book? The much quoted ratio of one 'I' to every five 'you's' will lead you to a style of writing that may be informative, but is not personal. As well as the good information you have to provide, your readers want to know about you and your life - witness the rise in popularity of blogs.

Many years of writing over 800 editions of my newsletters has taught me that readers expect the core information - the things that your newsletter is supposed to be about - but thoroughly enjoy the real-life stories about family, health and visits to the movies. The stuff that relates to their own lives is what brings in the most response.

A good newsletter is like a soap opera - it draws the reader into the life of the writer and makes him or her eager to know more.

Talking about the everyday personal things that happen in your life is how to build a relationship with your list - one person at a time, because the same things are happening in your reader's lives. Each time your life compares with one of your reader's experiences, resonance happens and you've found another soul mate.

As to trying to sell them stuff every time you write ... well, that is very dangerous unless you can pull it off with a a lot of charm.

I know of a few newsletters that manage it to perfection - and the readers hardly realize they've been sold to - but most just come across as pushy and spammy.

When I write my own newsletters, Kickstart Today in particular, I can sometimes go several weeks without recommending anything at all. After all, if I haven't been using or reading something worth telling people about it is usually best to keep quiet! That way, when I do mention something that I genuinely recommend, the response is excellent.

Frequency of publication is another factor to consider that can affect your relationship building with your readers.

It is hard to build a close relationship with your readers if you don't get to talk to them very often. It is tough to allow your readers to get to know you if you only 'speak' to them once a month, for example. As everything moves so fast online, even weekly publication can be too little unless you are a powerful writer.

As you develop as a writer you'll find it easier to write more often. You don't need to write huge newsletters every time - it is the frequency of contact that matters, not the length of your prose! So long as you are interesting and amusing you can publish every day if you like. Just don't become boring!

So long as you hold your readers' attention, the only complaints you'll get will be when you miss an issue.

Of course, if your newsletter is full of other people's writing and doesn't have a personal style, then very frequent publication may be a bad thing for you.

Which brings me to content. Many people still think that a newsletter can be a mish-mash of guest articles. I'm sorry to have to tell you that that particular model stopped working well several years ago. Now, your readers want to hear what you think, what you have to say, what your experiences are. And to provide them with that you've got to sit down and learn to write.

And when you do start learning to write, forget most of the rubbish that you learned in school or business. Write like you'd talk to a close friend, not to your teacher or business client.

Effective, relationship-building writing flows. It isn't stilted and it doesn't fuss over starting sentences with 'and' or 'but'. It isn't a bad thing to contract words (so long as you put the apostrophe in the right place!) and informality is key.

Which brings us full circle. Write as you would talk to a close friend who is sitting in front of you. You don't hard sell your friends and you don't worry too much about perfect sentence construction. It is all about communicating a message - and my message to you is that relationship building is only effective when you do it one person at a time.

Article Source: http://www.article-voip.com

Our relationship starts the instant you subscribe to Kickstart Today. Kickstart Today helps you work, rest and play. It is motivation and inspiration rolled into one.

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